About
Highly organized and adaptable Administrative and Operations professional with over a decade of experience optimizing processes, managing critical data, and enhancing customer satisfaction across diverse industries including education, finance, and pharmaceuticals. Proven ability to streamline administrative tasks, manage complex logistics, and drive efficient operations, consistently achieving organizational goals. Eager to leverage strong communication, problem-solving, and team leadership skills to contribute to a dynamic, results-oriented environment.
ATOLAGBE BUKOLA
Experienced Administrative & Operations Professional
Lagos, NG.Work
Lagos, Lagos State, Nigeria
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Summary
Directed comprehensive enrollment processes and managed critical applicant data, ensuring seamless application experiences and accurate record-keeping for prospective students.
Highlights
Guided prospective individuals through application procedures, significantly enhancing the applicant experience and reducing common onboarding hurdles.
Managed and maintained extensive enrollment data and records, ensuring high data integrity and efficient retrieval for reporting purposes.
Provided essential information and support to applicants, resolving inquiries promptly to facilitate smooth transitions into academic programs.
Ikeja, Lagos State, Nigeria
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Summary
Managed debt recovery operations and cultivated positive customer relationships to minimize outstanding balances and facilitate effective payment resolutions.
Highlights
Reviewed and analyzed company debtor lists, proactively identifying accounts for collection and prioritizing outreach efforts.
Contacted customers regarding overdue bills, effectively communicating payment terms and maintaining professional rapport.
Advised clients on diverse payment options and negotiated suitable payment plans, contributing to debt recovery efforts.
Ikeja, Lagos State, Nigeria
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Summary
Delivered exceptional customer service, adeptly resolving inquiries and processing requests to ensure high levels of client satisfaction and operational efficiency.
Highlights
Maintained a positive, empathetic, and professional attitude, significantly enhancing customer satisfaction and fostering positive brand perception.
Successfully acknowledged and resolved a wide range of customer complaints, turning potential negative experiences into positive outcomes.
Responded promptly to customer inquiries, processing orders, forms, applications, and requests to ensure timely service delivery.
Lagos, Lagos State, Nigeria
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Summary
Orchestrated comprehensive administrative and procurement functions, ensuring efficient office operations, optimized supply chain processes, and meticulous documentation.
Highlights
Managed office supplies inventory, optimizing stock levels and placing timely orders to ensure uninterrupted daily operations.
Prepared regular reports on expenses and office budgets, providing critical financial insights for strategic cost management.
Maintained and updated company databases, organizing a confidential filing system that improved document retrieval efficiency.
Estimated and established cost parameters for purchases, fostering strong vendor relationships that contributed to favorable procurement terms.
Maintained meticulous records of purchase, pricing, and import data, streamlining logistics and inventory tracking processes.
Lagos, Lagos State, Nigeria
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Summary
Oversaw comprehensive store operations, inventory control, marketing support, and internal auditing, ensuring efficiency, compliance, and optimal stock management.
Highlights
Exercised general control over all Stores Department activities, optimizing inventory flow and enhancing operational efficiency.
Initiated purchase requisitions for stock replacement, proactively maintaining optimal inventory levels and preventing shortages for key items.
Ensured compliance with established internal control procedures by examining records and verifying assets, contributing to robust financial integrity.
Prepared special audit and control reports by collecting, analyzing, and summarizing operational information and trends.
Recognized as "Best Staff of the Year" for outstanding performance and significant contributions to administrative excellence and operational improvements.
Awards
Best Staff of the Year
Awarded By
Petals Cosmetics Limited
Recognized for outstanding performance and significant contributions to operational excellence and administrative support.
Skills
Administrative & Office Management
Office Administration, Data Management, Record Keeping, Filing Systems, Report Generation, Expense Tracking, Budget Management, Microsoft Office Suite (Word, PowerPoint).
Customer Service & Relations
Customer Support, Complaint Resolution, Inquiry Handling, Client Communication, Customer Satisfaction, Empathy.
Logistics & Procurement
Inventory Management, Supply Chain Optimization, Vendor Management, Cost Estimation, Purchase Requisition, Import Data Management, Stock Control.
Financial & Auditing Support
Debtor Management, Debt Collection, Payment Negotiation, Internal Control Procedures, Audit Reporting, Asset Verification, Compliance.
Teamwork & Leadership
Team Collaboration, Team Leadership, Decision Making, Process Improvement, Independent Work, Mentorship.
Soft Skills & Professional Development
Communication Skills, Interpersonal Skills, Problem Solving, Adaptability, Time Management, Scheduling, Fast Learner, Cybersecurity (In-training).